FAQS

The UR stands for Universal Receiver. It is one device that clamps to your canoe. You can easily snap on attachments to satisfy individual needs.

The UR is made in different widths. Standard sizes are 30″, 36″ 40″ and 45″. We do have oversized UR’s at 50″, 55″ and 60″. However we will custom make a length longer than 60″ for you with a $25.00 extra charge.

To size your canoe for a UR first, find the center of your canoe, then measure the width from outside to outside of your gunwales. Measuring the widest part of the canoe gives you the option to place the UR anywhere on your canoe that is comfortable. Some canoes have gunwales that face to the inside of your canoe and the clamps can be placed on the inside in these cases.

If we make an error in fulfilling your order, we will pay for the shipping to return that product and immediately ship you the correct product.

Used merchandise is sold “AS IS.”

Spring Creek is not responsible for any shipping charges if a return or exchange is requested by the buyer.

You can carry a higher pack if you adjust the balance point of your canoe. By adding or tying in weight such as: life jackets, sleeping pads etc…. under your back seat… for balance – This will push your shoulders further back on the yoke creating room for your pack and balancing out your load.

Orders of standard products ship within 2-4 business days.

Spring Creek Manufacturing has a 30 day return policy on all standard product orders. If a customer requests to make a return inside 30 days of standard product purchase the steps below are to be taken.

Step 1. Notify Spring Creek Manufacturing via telephone or email of the desire to return your standard product. Re-assemble the package and product to be shipped back to our facility.

Step 2. Send the package to our facility: Spring Creek Manufacturing, 8873 Main Street, Mountain Iron, MN 55768

Step 3. Upon receiving the returned products we will examine and inspect to insure saleable condition.

Step 4. If the product is inspected and evaluated as unused and in saleable condition, we will then immediately credit you for your product purchases. If the product is inspected and evaluated as used and not in saleable condition, it will be returned to you.